Privacy policy

Natural Strains Ltd

Registered in England & Wales

Company No: 12355270

VAT No: GB351495394

CTA Number: CTA11189

Registered Office: Suite 6A, 10 Duke Street, Liverpool, England, L1 5AS

Email: hello@naturalstrains.com

Website: www.naturalstrains.com

1. Introduction

At Natural Strains, your privacy matters to us.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, place an order, or interact with us.

We are committed to safeguarding your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.

By using our website, you agree to the terms outlined in this policy.

2. Who We Are

Natural Strains Ltd (“we”, “us”, “our”) is the data controller responsible for your personal information.

If you have any questions about this policy or how we handle your data, please contact our Data Protection Officer at:

hello@naturalstrains.com

3. Information We Collect

We may collect and process the following types of personal data:

Information You Provide

Name, billing and shipping address
Email address and phone number
Payment and transaction details
Account login details (if you create an account)
Messages or feedback you send us (e.g., customer support)

Information We Collect Automatically

When you visit our website, we automatically collect certain information through cookies and analytics tools:

IP address and browser type
Device type and operating system
Pages viewed, time spent, and site navigation
Referring website or advertising link

Information from Third Parties

We may receive information from:

Payment providers (e.g., Klarna, Shopify Payments)
Delivery partners (e.g., DPD, Royal Mail)
Marketing platforms (e.g., email newsletter tools)

4. How We Use Your Information

We process your data only when we have a lawful basis to do so.

Your data may be used for the following purposes:

Purpose	Lawful Basis
To process and deliver your order	Contractual necessity
To communicate about your order or account	Contractual necessity
To send marketing emails (with your consent)	Consent
To improve our website and services	Legitimate interest
To prevent fraud and maintain security	Legitimate interest
To comply with legal and tax obligations	Legal requirement

You may opt out of marketing emails at any time by clicking “Unsubscribe” in any email or contacting us directly.

5. Sharing Your Information

We only share your data with trusted third parties necessary to run our business, such as:

Shopify – our e-commerce platform
Payment providers – e.g., Stripe, PayPal, Klarna
Delivery partners – e.g., DPD, Royal Mail
Email marketing tools – e.g., Klaviyo or similar
Analytics providers – e.g., Google Analytics

Each third party only receives the information needed to perform their role and is required to keep your data secure and confidential.

We never sell your data to other companies.

6. International Data Transfers

Some of our trusted service providers may process your data outside the UK (for example, Shopify’s servers in Canada or the US).

When this happens, we ensure appropriate safeguards are in place — such as UK adequacy decisions or Standard Contractual Clauses — to keep your information secure.

7. How Long We Keep Your Data

We only retain personal data for as long as necessary for the purpose it was collected, including to satisfy any legal, accounting, or reporting requirements.

For example:

Order and payment records: up to 6 years (legal obligation)
Marketing data: until you withdraw consent
Website analytics: typically 24 months

When data is no longer required, it will be securely deleted or anonymised.

8. Cookies & Tracking Technologies

We use cookies to improve your browsing experience and website performance.

Cookies help us:

Keep your shopping cart active
Remember your preferences
Analyse site traffic
Deliver relevant ads

You can manage or disable cookies through your browser settings at any time.

For more details, see our Cookie Policy (or this section can be expanded if you don’t have a separate cookie policy).

9. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccuracies in your information
Request deletion of your data (“right to be forgotten”)
Restrict or object to certain processing
Withdraw consent at any time (for marketing or consent-based processing)
Request data portability to another provider

To exercise these rights, please contact:

📧 hello@naturalstrains.com

We will respond to all legitimate requests within one month.

10. Data Security

We take your privacy seriously and implement appropriate technical and organisational measures to protect your data, including:

Encrypted payment processing (SSL)
Secure data storage within Shopify’s infrastructure
Restricted access to customer information
Staff training on data protection

While we strive to protect your data, no system can guarantee 100% security, and you share information at your own risk.

11. Marketing Communications

With your consent, we may send you updates, offers, and news about our products.

You can withdraw your consent at any time by clicking “Unsubscribe” or contacting us at hello@naturalstrains.com.

We will never send spam or share your details with third parties for their own marketing.

12. Links to Other Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of those sites.

We encourage you to read their privacy notices when visiting.

13. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements.

The latest version will always be available at www.naturalstrains.com.

We encourage you to review it periodically.

14. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us:

Email: hello@naturalstrains.com

Post: Natural Strains Ltd, Suite 6A, 10 Duke Street, Liverpool, L1 5AS, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.